Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

BenQ th530 Native 1080p resolution but only provides me with lower display?

Nick Nov 25, 2018 05:16PM CST

I've used it with my laptop using an hdmi cable and even though the monitor supports 1080p I could only get the resolution to 800x600(I got it in a message that this was the best resolution.)Thinking it was due to my laptop I tried projecting my new Nintendo Switch console but that as well was showing under 800x600 which is INSANE!.I used the same hdmi cable for that.What am I doing wrong?

Up 0 rated Down
Robert Nov 26, 2018 02:27PM CST BenQ Agent

Hi Nick,

That isn’t a model we sell or support in the US, but my guess is that it may be a faulty HDMI cable. Have you tried another HDMI cable?

Post Your Public Answer

Your name ( (*Required))
Your email address ( (*Required))
Answer ( (*Required))
825595764ed00e7f2e46cb66d733d4d1@benqservice.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete