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Brand new BL Series monitor turns off (no power, LED lights off) randomly

Yin May 31, 2018 08:14AM CDT

Hi!

Recently acquired BenQ BL Series LCD Monitor. Started out fine connecting through HDMI to a macbook pro 2017. I've had issues where it would randomly turn off. Once that happens, no amount of restarting / turning power on/off, unpluging etc helps it to get back on again. The LED lights indicating power is completely off even if the power supply is good so that's a warning sign something not related to the laptop is happening.

Please anything that can help is appreciated! Cant use it right now.

thanks

Up 0 rated Down
Tim Jun 01, 2018 01:20PM CDT BenQ Agent

Hello Yin,

There should be a 2nd power switch underneath the monitor by the power plug. If that is on and the touch panel power button is on then it could be the power supply.

Could you kindly provide your proof of purchase for a warranty claim.

Thanks

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