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W1070 Flashing "green power light" - no fan nor projector light nor sounds nor other indicators

AlanB May 24, 2018 09:37AM CDT

Had this projector since 2014. Original projector bulb.

Steps.
1) Plug into wall, and the "Power" light is red, then turns amber.
2) Press the Power On button.
3) The "Power" indicator light will flash twice green.
4) A pause of about 1 second.
5) The "Power" indicator light will repeat a sequence of flashing green, then pause 1 second.
6) No sounds are observed, no fans are running, no "click" of the projector light attempting to start, no projector light, no "Temp" nor "Lamp" indicator lights

Actions:
Have removed the bulb; no obvious damage to the filament.
Replaced the projector light assembly and closed the cover.
Manual states that a flashing green power indicator light is a state of "powering on" the projector. Seems to be "stuck" in this state.

Thoughts/Recommendations?

Up 0 rated Down
Tim May 29, 2018 01:00PM CDT BenQ Agent

Hello Alan,

Sorry to hear about this. I am not exactly sure as to what is going on with only the Power LED flashing green.

It is an out of warranty repair and would need to be shipped to us. We can have our engineers and repair techs look into this.

If you would like to proceed with an OOW repair, please complete and return the RMA request form.

Your Case ID is 113539

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

Up 0 rated Down
Laxmi Samayamantri Jun 06, 2018 12:30PM CDT
Hi Tim,

I am having same problem with BenQ W1070 Projector. Power light blinks green. There is no such status in the manual. I have purchased this projector 2 years ago, I don't its in warranty. please let me know what should i do here..

Thank you!

Regards
Laxmi
Up 0 rated Down
Tim Jun 06, 2018 12:34PM CDT BenQ Agent

Hello Laxmi,

Your Case ID is 113539

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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