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Intermittent Black Screen for 2 seconds

Raison Varner Apr 19, 2018 09:45PM CDT

Hi,

I have a new SW271 that will go black for 2 seconds periodically without any errors being thrown. Windows also doesn't think a display went missing.

The monitor is connected by display port to the first output on a nVidia GTX 1080 Ti (4 months old).

This happens both during gaming and web use. In fact it is doing it right now as I type this.

The intervals are not regular and sometimes 30min will pass without one. But it's usually more frequent, 1 - 5 minutes.

nvidia drivers were updated last night (clean install to v391.35). The monitor driver is installed as well. I have also swapped the display port cable with a new one.

I have a second Nvidia 1070 installed as a processing card for Davinci Resolve but nothing is connected to it.

Up 1 rated Down
Tim Apr 20, 2018 11:20AM CDT BenQ Agent

Hello Raison,

Sorry to hear about the screen blacking out. It sounds like it could be the power board or possibly the input board.

We can exchange the unit for another one under warranty.

Please fill out the form and send it back to us along with your proof of purchase.

Your Case ID is 111401

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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