I have a new SW271 that will go black for 2 seconds periodically without any errors being thrown. Windows also doesn't think a display went missing.
The monitor is connected by display port to the first output on a nVidia GTX 1080 Ti (4 months old).
This happens both during gaming and web use. In fact it is doing it right now as I type this.
The intervals are not regular and sometimes 30min will pass without one. But it's usually more frequent, 1 - 5 minutes.
nvidia drivers were updated last night (clean install to v391.35). The monitor driver is installed as well. I have also swapped the display port cable with a new one.
I have a second Nvidia 1070 installed as a processing card for Davinci Resolve but nothing is connected to it.
Sorry to hear about the screen blacking out. It sounds like it could be the power board or possibly the input board.
We can exchange the unit for another one under warranty.
Please fill out the form and send it back to us along with your proof of purchase.
Your Case ID is 111401
PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK
Thanks, BenQ America Tech Team
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