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RL2455HM dead pixel

Ben Mar 29, 2018 04:42PM CDT

My monitor has a dead pixel right at the bottom of my screen and I don't know how to contact support about it and I don't know what the warranty on my monitor is.

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Tim Mar 29, 2018 06:22PM CDT BenQ Agent

Hello Ben,

Sorry to hear about the pixel issue. If it is black or white then it is most likely dead. If it is a different color then it is just stuck.

Please visit Jscreenfix.com and run the video over the infected area for as long as you can. If that doesn’t work, please fill out the RMA form for repair.

Your Case ID is 110050

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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