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Wireless Full HD Kit WDP01

Fernando Mar 06, 2018 04:32PM CST

Hi there,

I purchased the Wireless Full HD Kit WDP01 under 6 months ago, the Benq projector that it's connect to transmit wireless signal is 10 feet away yet the singal keeps cutting out. I replaced hdmi cables and also switched hdmi ports to see if that work with no success. I'm starting to become frustrated having to always unplug/plug base unit so that it will work without cutting out. Starting to get the impression that the Wireless Full HD Kit WDP01 was a waste of money. I currently have the projector hard wired until i can figure out how to fix this issue. Any suggestions?

Thank you.

Up 1 rated Down
Tim Mar 07, 2018 05:23PM CST BenQ Agent

Hello Fernando,

Sorry to hear you are having trouble with the FHD wireless kit. We can certainly bring in the unit for inspection and either repair or replace the unit.

Please fill out the RMA form and we can set that up.

Your Case ID is 108465

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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