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Benq XL2411p Picture mode problem

Antoine Mar 01, 2018 10:12AM CST

Hello i recently received my Benq Monitor and wanted to set it up so i downloaded Display Pilot but i set something wrong and now fps1, fps2 and gamer1 have inverted colors i have found no solution please help me. I have also restored the settings back to default but i still get those inverted colors.

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Tim Mar 02, 2018 01:38PM CST BenQ Agent

Hello Antoine,

Please try a factory reset on the monitor itself. Under the monitor menu please go into “System>Reset All”

Please let us know if that fixes the problem.

Thanks

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Sung Ho Jeon Apr 25, 2018 10:56AM CDT
"system>reset all" would do the same.
nothing changes
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Diego Valentín Gutiérrez Mejía Apr 25, 2018 10:56AM CDT
I have just the same problem. I tried a factory reset but the problem maintains. What can I do?
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RAY Apr 25, 2018 10:56AM CDT
i have the same issue bought it today and was using display pilot and something went wrong or something and now fps1 and gamer1 mode's color all messed up other settings are fine though.I uninstalled the program and did that "system>Reset all" multiple times but nothing's changed.any other way to go back to factory settings?

Thank you
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Tim Apr 25, 2018 11:14AM CDT BenQ Agent

Hello,

Could you give me more information on what went wrong in Display Pilot?

It seems there are a few customers that had “something go wrong” and it messed up the preset settings.

Could you please let us know what was being loaded into the profile loader that changed those settings?

If it was a corrupt/foreign profile ran in the loader then it would need to be sent in to the warehouse to reset the chips.

Your Case ID is 108105

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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RAY Apr 25, 2018 06:00PM CDT
In display pilot there is a option to upload game mode in certain settings. as i play csgo, i uploaded csgo settings to fps1 which was in display pilot after that the colors in that setting got all messed up.I tried changing settings and reset all couple of times but it didn't do anything to those weird colors in that setting but it did reset all other settings.
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Tim Apr 25, 2018 06:01PM CDT BenQ Agent

Thank you RAY,

I will have our RMA technicians try to replicate the issue and see if there is a remote fix for it besides a re-flash of the firmware and flushing of the internal memory.

Thanks

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