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BenQ PD3200U, every 30-60 minutes there's a skipped frame

Fedor Jan 26, 2018 06:16PM CST

BenQ PD3200U, every 30-60 minutes there's a skipped frame: half of the monitor seem to display black / purple lines for 1/60th (may be longer) of a second, enough to be noticed. Tried switching cables, ports, video cards - doesn't help. No electromagnetic devices in close proximity, just a phone.

Should I return the monitor or is there something else I should try?

setup:
OS Version: 10.0.16299 N/A Build 16299
ASUS z97
Intel Core i7 4790K
16Gb RAM DDR3
NVIDIA GTX970, driver 23.21.13.9065
(have two of those, the issue reproduces with / without SLI enabled)




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Tim Jan 31, 2018 05:36PM CST BenQ America Agent

Hello Fedor,

Sorry to hear about the monitor problem. We can have that swapped out for you.

Please fill out the form and reply with a completed copy.

Your Case ID is 105512

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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