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Failing Average and Maxium Delta E Test

Lorelei Jan 04, 2018 12:03PM CST

I just got my Benq SW2700PT monitor and I installed the Palette Master Element software. I have used both my Spyder 5 and Spyder 4 Colorimeter and I get the same results. It fails the Delta E test for both Average and Max values. It also has a sort of teal tint. I can't find any information on why I am getting this result, your directions for the software are lacking. Help!!

Lorelei

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Sean Jan 19, 2018 04:06PM CST BenQ America Agent

Hello Lorelei,

Could you tell us what kind of signal cable you are using? Is it a direct cable connection or is there an adapter, splitter, docking stations etc.?

Are you running multiple monitors during calibration?

Regards
Sean.

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