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XL2730 monitor off / on changing/shrinking browser windows size and putting in upper left screen

Van Dec 28, 2017 07:13PM CST

every time i turn off and back on this XL2730 that i got back as a refurbished monitor replacement , the browsers size changes to very small and pushed over to the left upper side of the screen , even if they are shrunk in the task-bar, this is getting very irritating , this has to be some kind of a defect , i have never had this happen with any monitor since windows 95 .

please don't tell me this is windows related and not monitor issue as i see was told 2 years ago to someone else, i have multiple monitors to test this with , all i did was take off a XL2730z monitor ( that does not do this ) and i plugged in a XL2730 used refurbished monitor that just got sent to me from your company and now this is happening , only this monitor is doing it

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Robert Jan 03, 2018 10:31AM CST BenQ Agent

HI Van,

Sorry to hear about that! This is caused by the DP link being dropped. If your prior monitor wasn’t doing this, I’m inclined to agree that the replacement may be defective. Give us a call at 866.600.2367 when you get the chance with your prior RMA number and we can help get this resolved for you.

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