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My Benq RL2455 is not working

Jason Dec 26, 2017 09:47AM CST

For Christmas yesterday, my dad bought me a new BenQ RL2455 Zowie Gaming monitor. I used it for a good 8 hours, but then all of the sudden it bascially turned off the display. I have two HDMIs connected into it, but when I turn it on it goes to a black screen. The monitor itself is on, but when I try to pull up the menu it will not work. The monitor is on, but I can not acess the input menu or any of the settings. Please help. I've tryed power cycling it and it does no good.

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Tim Jan 03, 2018 06:06PM CST BenQ Agent

Hello Jason,

Can you make sure that the input on the monitor is set to the correct HDMI. Once you establish a connection then you should get the full settings menu on the monitor.

If you have HDMI auto change on, and you have 2 live feeds, then you may want to turn that option off if it causes problem with your particular setup.

Please let us know if the problem persists.

Thanks

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