Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Palette Master not seeing my SW2700PT

Jim Welninski Dec 25, 2017 03:49AM CST

When I try to calibrate with Palette Master I get an error saying that it cannot find a supported display. Yes, everything is connected properly. USB and DP cables both good. Running Windows 10, Quadro P400 video card. Using an iDIsplay Pro. Also have a Wacom Cintiq connected to the system. The monitor works fine. I just can't calibrate it with your software. Not good.

Up 0 rated Down
Tim Dec 29, 2017 04:39PM CST BenQ Agent

Hello Jim,

Have you tried removing the display driver and installing the windows 10 driver from our website. http://www.benq.us/product/monitor/sw2700pt/downloads/

After everything is installed and up-to-date, please try disconnecting the power cable from the monitor. This will re initiate the EDID handshake.

Please let us know the outcome.

Thanks

This question has received the maximum number of answers.

825595764ed00e7f2e46cb66d733d4d1@benqservice.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete