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PD3200U monitor flickering issue

Stephanie L Dec 20, 2017 09:24AM CST

I just bought a new BenQ PD3200U monitor and have noticed an issue with random flickering (screen will go black and turn back on, lasting a second or two). I have a relatively new computer with a brand new video card (GTX 1080 TI) and it is connected via DisplayPort. I have two other monitors connected via DisplayPort (both Dell) and neither has this issue at all; only the BenQ. The connection is secure and I have double-checked everything. The video card drivers are all updated, as well, as is Windows 10.

I have heard this is an issue with this particular model and the issue was reported by PCMonitors.info on their review of the monitor. They had the same issue using DisplayPort, even with a newer video card. So, it appears to be a known issue.

The problem occurs maybe 5-6 times a day, but it's still very annoying when trying to do work.

Any help would be greatly appreciated. It's a beautiful monitor and I really don't want to send it back due to this issue. It's just quite annoying and I'm worried it will get worse.

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Tim Dec 22, 2017 03:06PM CST BenQ America Agent

Hello Stephanie,

Your Case ID is 103257

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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