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BenQ app

Peter Sickle Nov 29, 2017 11:51AM CST

so we bought for school some benq projectors and we want to use the mobile app to turn it on/off etc. however it wants us to connect to server and it wants IP.
Im not sure where do i get that IP.

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Micheal OHara Dec 05, 2017 05:05PM CST BenQ Agent

Hello Peter,

Can you please specify which BenQ projector model you are referring to? Also, which mobile app are you trying to use? Is it a BenQ app?

Thanks Peter.

Kind Regards,
Micheal O’Hara/BenQ Support
(909) 539-6279

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Micheal OHara Dec 08, 2017 05:01PM CST BenQ Agent

Hello Peter,

Just checking back with you. Depending on your projector model, there are ways to control the projector through an app. I would be happy to discuss over the phone if you provide you number.

Thanks Peter.

Micheal O’Hara/BenQ Support
(909) 539-6279

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Micheal OHara Dec 14, 2017 12:50PM CST BenQ Agent

Hi Peter,

I am following up my last message from December 8th.

If you still need assistance then please reply by December 21st. If no reply is received I will assume you no longer need assistance for this issue and close this case.

Thanks Peter.

Kind Regards,
Micheal O’Hara/BenQ Support
(909) 539-6279

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Micheal OHara Jan 08, 2018 03:01PM CST BenQ Agent

Hello Redouane,

Thank you for your call. The BenQ part number for the WIRELESS DONGLE is: 5J.J3F28.E01. We do have this item in stock and cannot ship from our US store. The cable we discussed is not essential to your setup but the part number is: 5K.J1809.001.

I cannot find a site that has the wireless dongle for sale. If you have another brand of wireless dongle it MAY work. You will just have to try. Please refer to User Manual for software setup and network operation.

I apologize but there is not much I can help with for your location. Our office only supports US and Canada locations. Here a link to contact BenQ Europe which is the nearest support office for Algeria:

https://business-display.benq.com/en/getsupport/contact.html

Thanks Redouane.

Kind Regards,
Micheal O’Hara/BenQ Support
(909) 539-6279

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