Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

RL2455

Private Info Nov 10, 2017 04:18PM CST

So, I did all the steps to upgrade the monitor driver from Generic PnP Monitor to ZOWIE LCD or something like that.... But the monitor won't switch to my laptop's screen. I've tried everything from switching cables and screaming at the monitor and nothing seems to work. My xboxs' HDMI port works well with the monitor but the laptop is refusing to switch to the new monitor. It also has 2 HMDI ports so i figured I can only use one but nooooooooooooooooooooooooooooooooooooooo.... The monitor works only for my consoles and not the laptop... help?

Up 0 rated Down
Tim Nov 14, 2017 10:56AM CST BenQ America Agent

Hello,

Is the monitor set to mirror or extend in your Windows OS? Try switching back and forth. “Windows Key” + “P” will also change it

Have you changed the input on the monitor to the other HDMI port? The monitor can only listen to 1 port at a time.

Is it a straight cable or is there 2 different connection types? sometimes adapters/converters can cause problems.

Please let us know the outcome.

Thanks

This question has received the maximum number of answers.

825595764ed00e7f2e46cb66d733d4d1@benqamerica.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete