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Displayport not working on XL2730z

Moody AH Oct 07, 2017 09:03AM CDT

basically the subject says it. I plugged it very very tightly. when its unplugged it says "no cable detected" but when i plug it it says "no signal detected" so obviously the monitor detected the cable. I plugged another HDMI cable and it worked and i cant find the displayport in the device manager. I got the plug when i bought the monitor.

Thanks

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Tim Oct 10, 2017 01:12PM CDT BenQ America Agent

Hello Moody,

If you unplug the cable while the monitor is on it might have an issue depending on EDID file send timing. If the EDID becomes corrupt it won’t read the cable.

You can simply pull the power out of the monitor and plug it back in. This will reissue.

If you are still having an issue then we can take a look at the input board on the monitor.

Please fill this form out and return completed, if you would like to proceed.

Your Case ID is 97100

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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