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too blurry to complete setup

Patrick Oct 04, 2017 08:05PM CDT

Hello, I just got an HT2050. When it starts it has a setup menu, but it is so blurry I cannot complete setup. I've tried it at every distance, every focus and every able. It's just blurry. Not my first projector, but I've never seen this before. What should I do?

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Robert Oct 06, 2017 09:55AM CDT BenQ America Agent

Sorry to hear about that Patrick!

Just to be clear: are you adjusting the zoom (which has a little nub that sticks up) or the focus ring there on the lens? The zoom often gets mistaken for the focus ring, but the focus one is right next to it and just textured with no nub.

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