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HT1075 recently started shutting down (overheating)

Ray Pitmon Sep 04, 2017 03:23PM CDT

Hi,

I have a ceiling mounted HT1075 (since Nov 2015). It recently started shutting down after running for awhile (maybe 1/2 or 1 hour) - I assume from overheating. I could start it back up and it would run for 15 mins or so and then shut down again.

I fixed it by enabling high altitude mode, but that means the fan is a lot louder.

Any thoughts on how to fix it so I can go back to normal mode?

Thanks,

-Ray

Up 0 rated Down
Tim Sep 07, 2017 04:31PM CDT BenQ America Agent

Hello Ray,

It sounds like a fan failure. We can get that replaced for free. Please fill out attached form and reply with a completed copy..

Let us know if you have any questions.

Your Case ID is 94451

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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