Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

4K monitor & PS4 PRO

Phyo Wai Jul 06, 2017 07:46PM CDT

Just bought BenQ BL3201PH 4K monitor for my PS4 PRO and it's not support 4K resolution for the monitor. Can u please help me with it?

Up 1 rated Down
Robert Jul 07, 2017 08:53AM CDT BenQ America Agent

How do you have the monitor connected to the PS4?

Up 1 rated Down
Cipriano Jul 07, 2017 03:12PM CDT BenQ America Agent

Hello,

The monitor is a HDMI 1.4 monitor the PS4 requires HDMI 2.0 and also HDCP 2.2 for 4k to be supported. This monitor will offer up to 1080p via hdmi unless its connected to a computer that doesnt require a HDCP handshake. You would need this monitor for that support

https://www.benqdirect.com/monitors/32-monitors/pd3200u.html

Thank you

BenQ support

Post Your Public Answer

Your name ( (*Required))
Your email address ( (*Required))
Answer ( (*Required))
825595764ed00e7f2e46cb66d733d4d1@benqamerica.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete