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Model number request

Mitchell Van Alstyne Jun 11, 2017 01:47PM CDT

My s/n is PDG2E0012000Q May I please get the model number so I can buy a new lamp?

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Tim Jun 13, 2017 12:09PM CDT BenQ America Agent

Hello Mitchell,

That would be a MW523. Manufactured in 2014. If you are in the US here is the link.

https://www.benqdirect.com/replacement-lamp-for-ms521-mx522-mw523.html

Thanks

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Mitchell Van Alstyne Jun 22, 2017 11:35PM CDT
Thanks. I bought a new lamp because when I turned on the projector it says that I need to replace the lamp however the lamp still works and has a blue screen with eco mode info on the bottom right only and I am unable to access the menu or turn the unit off. So I installed a new lamp and it still says replace lamp and still has the blue screen and much brighter and I still cannot access the menu or turn it off. After awhile it turned off by it self.
So how do I fix it. Is there a trick to reset it?
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Cipriano Jun 26, 2017 02:27PM CDT BenQ America Agent

Hello Mitchell,

Yes you would just need to go in to the Menu settings for the projector, go in to System Setup: Advanced Menu. Select Lamp Settings, reset the lamp timer from there. Please verify the amount of hours you do have on the lamp.

Thank you

BenQ support

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