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BL3201PH monitor

John Riggs Jun 03, 2017 06:44PM CDT

After upgrading latest version of Operating System on my 2013 Mac Pro I cannot get an image on my monitor unless I connect another monitor (Samsung). Once I sing in using the Samsung monitor I get the same image on my BenQ monitor. Do I need to upgrade the driver for my BenQ? If so where do I find that? All I see is for Windows Operating Systems.

Up 1 rated Down
Tim Jun 06, 2017 04:41PM CDT BenQ America Agent

Hello John,

If it used to work and now doesn’t after the OS upgrade then I would check for a patch from Apple. Besides reverting back to the old OS version you might need to wait on apple or check apple forums for a work around.

Our monitors use the generic PnP drivers provided by the OS.

If we come across a patch from apple we can email you a link.

Thanks

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