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Recall Password Pop Up

Onat Saygılı Jun 03, 2017 02:08AM CDT

My Projector is W1070,

"Recall password, please write down the recall code and contact Benq customer service" pops up in the middle of the screen.

When i take off batteries of remote control it works properly, and no pop up appears. but when i place the batteries recall password pops up again.

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Robert Jun 06, 2017 08:11AM CDT BenQ America Agent

Hi Onat,

It sounds like the remote is defective – you’ll get that pop up if you press auto adjustment while using a digital source.

Are you in the US/Canada? If so, we can help you find a replacement remote, or replace it for you depending on warranty status.

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Bill Rambio Aug 24, 2017 11:38AM CDT
Same thing happened on my new/used SH 910. We don't have a remote, and the popup went away when I pressed Blank, and Blank again to get the picture back.

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