My Projector is W1070,
"Recall password, please write down the recall code and contact Benq customer service" pops up in the middle of the screen.
When i take off batteries of remote control it works properly, and no pop up appears. but when i place the batteries recall password pops up again.
It sounds like the remote is defective – you’ll get that pop up if you press auto adjustment while using a digital source.
Are you in the US/Canada? If so, we can help you find a replacement remote, or replace it for you depending on warranty status.