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BL3200PT Bezel buttons

Robert Palmer May 31, 2017 03:48PM CDT

Product: BenQ BL3200PT 32" WideQuad HD CAD CAM Monitor VA Panel Monitor

Cable: Dual Link DVI supplied with monitor

GPU: EVGA GTX 670

The believe bezel buttons were working fine before this weekend, but yesterday when I turned on the monitor the bezel buttons no longer light up or function.

I've tried restarting system, power cycling the monitor, and have been looking through the manual and OSD menu for a solution.

Any suggestions?

Up 1 rated Down
Robert May 31, 2017 04:45PM CDT BenQ America Agent

Hi Robert,

Sorry to hear about that!

Just by question: do you have any speakers or other electronics next to that side of the monitor?

Up 1 rated Down
Robert Palmer Jun 05, 2017 08:49AM CDT
I had headphones in the headphone jack on that side. Unplugged & moved the headphones away.

I turned off the monitor and back on and now the Power button no longer lights up either.
Up 1 rated Down
Cipriano Jun 06, 2017 07:11PM CDT BenQ America Agent

Hello Robert,

Does the monitor turn on at all? Is this issue only the Bezel buttons?

Thank you

BenQ Support

Up 0 rated Down
Robert Palmer Jun 07, 2017 12:32AM CDT
The monitor turns on and looks great.

I can still access the menu with the puck.

The bezel buttons do not light up or work.

The power button works, it just does not light up anymore.
Up 0 rated Down
Tim Jun 08, 2017 05:01PM CDT BenQ America Agent

Hello Robert,

We better bring this in to take a look at the OSD buttons

Please fill this form out and return it completed.

Your Case ID is 84148

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

Up 0 rated Down
Robert Palmer Jun 13, 2017 09:41AM CDT
I filled out an RMA form and attached a copy of my invoice.
Up 0 rated Down
Tim Jun 14, 2017 06:46PM CDT BenQ America Agent

Hello Robert,

Could you please resend the form. Nothing seems to be attached.

Thank you

This question has received the maximum number of answers.

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