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remote control

Richard Swift Mar 28, 2017 02:50PM CDT

i have replaced the batteries in the remote and it still is not work. I've been told the BENQ remote tends to go out alot and you need to order a new one

Up 1 rated Down
Cipriano Mar 29, 2017 11:27AM CDT BenQ America Agent

Hello Richard,

What is the model number for the projector? We do apologize but this is not a common issue, remotes can go out but in general not a common issue.

Thank you

BenQ support

Up 1 rated Down
Tim May 03, 2017 05:59PM CDT BenQ America Agent

Hello Adam,

Could you please attach your proof of purchase along with the serial number on the unit. I have not heard of this as a common issue either and I work here. (You can search basically anything and find any result for any product so the multiple forums links will not be necessary)

If you are within your warranty time we would be more then happy to get that replaced for you free of charge.

Thank you

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