Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Pointwrite won't configure

Luke Thomas Jul 19, 2016 01:09AM CDT

I have received a MW855ust projector with a pointwrite system. After downloading the Mac version of the pointwrite software, I am receiving no configuring menu. When I reveal the menu under the pointwrite application, I receive only grayed out menu items that I cannot click on. What will allow me to configure my pointwrite pen?

Up 0 rated Down
Robert Jul 20, 2016 04:54PM CDT BenQ America Agent

Hi there,

How are you connecting the projector to the computer? What cables being used and their length would be wonderful!

Up 1 rated Down
Bill Himbaugh Nov 01, 2016 11:59AM CDT
I am having the same problem. It worked then I updated to sierra os and now it does not work.
Up 1 rated Down
Robert Nov 01, 2016 12:02PM CDT BenQ America Agent

Unfortunately Sierra is not yet supported. Apple changed a lot, and unfortunately it has broken touch functionality. We are working to get an updated version.

This question has received the maximum number of answers.

825595764ed00e7f2e46cb66d733d4d1@benqamerica.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete