Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB


Matt Schacht May 06, 2016 06:52PM CDT

How long does it take to get Store Credit after you send a Monitor back?

Up 1 rated Down
Robert May 09, 2016 05:32PM CDT BenQ Agent

3-7 business days depending on your bank after we get it back.

Up 0 rated Down
Matt Schacht May 09, 2016 07:34PM CDT
im just doing store credit so should it have anything to do with my bank?
Up 0 rated Down
Sean May 11, 2016 11:19AM CDT BenQ Agent

Matt, this will be credited right back to whatever form of payment you used originally.


Up 0 rated Down
Matt Schacht May 11, 2016 04:53PM CDT
what happens if the card i used is not active anymore?
Up 0 rated Down
Robert May 12, 2016 01:08PM CDT BenQ Agent

You’ll probably need to contact the card company to make sure you can retrieve those funds.

Up 0 rated Down
Matt Schacht May 12, 2016 07:41PM CDT
ok! is there any way to track so I know when it got there to see if the refund works?
Up 0 rated Down
Robert May 17, 2016 02:20PM CDT BenQ Agent

I think they’ve got it issued now, so it should be within the next 2-5 days.

Post Your Public Answer

Your name ( (*Required))
Your email address ( (*Required))
Answer ( (*Required))
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found