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How do custom settings work on XL2430T?

Todd Jul 15, 2015 10:50AM CDT

I'm calibrating a new XL2430T and saving settings to a custom slot ("Gamer1", etc.) isn't working as I expect. All visible settings in the OSD (Brightness, Color Temp, gaming settings) are indeed saved, but something else is changing in "Gamer1" compared to "Standard". Here's what I'm doing specifically, all using the OSD (no Display Pilot, vidcard, etc.)...

1) Switch Picture Mode to Standard.
2) Calibrate monitor settings using various reference images.
3) Press and hold 1 on the S-Switch - I get the message "Gamer1 setting saved."

Now if I click 1 to switch to the new Gamer1 setting, there an *obvious* change in my display, even though nothing has changed in any visible OSD settings. I expect that there should be no change in my display, because I just saved those exact settings to Gamer1. What's happening here?

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Robert Jul 16, 2015 12:42PM CDT BenQ Agent

Hey Todd,

Oddly enough you have to have have it set on Gamer 1 while changing the settings prior to saving. So do this: reset all color settings, select Gamer 1, change settings to your liking, then save.

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Ike Miller Sep 30, 2015 12:19PM CDT
Robert, this is a bug and is not functioning as expected. This was discussed in a large blurbusters' forum article.

http://forums.blurbusters.com/viewtopic.php?f=2&t=1848&start=80

The XL2430T is not saving desired presets for quick activation. Rather it is saving the custom settings for your (current) presets into the presets for FPS1, FPS2 and RTS gaming modes. Gamer 1, 2 and 3 default to these preset modes, and this behavior is consistent with the Z series monitors also. But the entire point of the gaming presets is to save your favorite settings and be able to recall them instantly with the S-switch. The expected behavior is for the exact preset saved to be recalled in the gamer 1, 2 and 3 settings. This is how V3+ Firmware functions on the Z series monitors, but on the XL2430T, the low level settings are hard linked to FPS1, FPS2 and RTS modes. This is a big step back and NOT desired by anyone!

The main issue here is that FPS1, FPS2 and RTS modes have strange color calibrations that not everyone wants to use, so if this were intended by Benq, then this was not a desired "feature." It is because of these profile inconsistences that I recommend the XL2420Z instead of the XL2430T to gamers now.
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Robert Sep 30, 2015 12:20PM CDT BenQ Agent

Hi Ike,

Thanks for the feedback! I’ve contacted the product development team for more info.

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Lucas Mentz Aug 10, 2016 11:03AM CDT
It's been almost a year now, do you have any news about this, Robert?
Up 2 rated Down
Robert Aug 10, 2016 11:05AM CDT BenQ Agent

Yes, a FW fix has been found. Unfortunately it does require the monitor to be shipped in.

Just fill this out for me:
http://support.benq.us/customer/portal/articles/1726084-rma-request

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