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Benq PD3200U brand new flickering

David Block Jan 19, 2019 04:18PM CST

Hello
Just purchased the PD 3200 last month, and connected it to a brand new MacBook Pro 2018 and yesterday it sarted to shut off completely for a couple of seconds and then coming back. Happened rabdomly and frequently. Hoping this is not a serious issue but I am reading it is a known issue for this particular monitor. Please advise as to what to do next, hoping to keep this monitor as it is very nice except for this annoying problem,
Thanks
David Block

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Michael Czaja Jan 21, 2019 10:40AM CST BenQ Agent

Hello

Sounds like you are suffering from an older version of the firmware, can you please fill out this RMA form so that we can get the firmware flashed?

Your Case ID is 130282

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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Michael Czaja Aug 13, 2019 04:12PM CDT BenQ Agent

Hello David,

Your Case ID is 130282

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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