Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

XL2720Z monitor turns off, thenright back on

matt patrick Apr 16, 2018 06:24PM CDT

hello. recently my monitor has been turning off then back on right after.
it happens at random times.
sometimes it will happen very frequently back to back, and sometimes it will happen 1-2 minutes, sometimes half an hour, sometimes longer.
also, the menu pops up occasionally and sometimes it will keep going away then popping up.
these both happen but dont always coincide.

as i saw in another question my monitor doesnt have speakers near it. my desk does shake a little if thats relevant. im connect to my computer with hdmi and ive tried pluggging the monitor directly into the wall and it still persists

Up 0 rated Down
Tim Apr 18, 2018 12:57PM CDT BenQ Agent

Hello Matt,

It sounds like the OSD buttons are malfunctioning. We would need to send it in for repair.

Please fill out the form and attach your proof of purchase. We will set up an RMA for repair.

Your Case ID is 111159

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

This question has received the maximum number of answers.

825595764ed00e7f2e46cb66d733d4d1@benqservice.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete