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Benq PD3200U

Fred Beiderbecke Mar 26, 2018 02:49PM CDT

I have had the Benq PD3200U for less than a week. The screen randomly goes black for a fraction of a second. This is using the display port, windows 10 64, GTX 960 card with the latest drivers.

What options do I have for getting this resolved? Should I try a different type of connection to the monitor? It seems this is a fairly common problem with these monitors.

Please let me know if something can be done, if not I will return the monitor.

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Tim Mar 26, 2018 04:59PM CDT BenQ Agent

Hello Fred,

Sorry to hear about the random black screen.

Unfortunately it sounds like a power board issue. This would need to be repaired. They can install a new power board into the existing monitor so this won’t happen again.

Your Case ID is 109809

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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