When my lock the screen of my computer, my PD3200U will show the Ctrl-Alt-Del screen. At a few minutes the screen will go to sleep. During that time the USB will disconnect and reconnect with the computer over and over until I move the mouse and the screen turns back on.
What method can I use to prevent this from happening? I've installed drivers but that did nothing.
Sorry to hear about the USB connection issue you are having. I believe we would need to re-flash the firmware for this issue.
Please fill out this return RMA form and we can set you up to get a quick repair.
Your Case ID is 107119
PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK
Thanks, BenQ America Tech Team
It is usually done in-house at our facility in California. I will email our field technicians and see if we can set up a walk through over the phone.
Certain hardware and cables might be needed if we can proceed over the phone.
This question has received the maximum number of answers.