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Monitor software does not install on my Mac

Malcolm Linton Jan 28, 2018 06:32PM CST

How do I enable my Mac to install the Palette Master software package that I downloaded from BenQ's site?
I downloaded the zip file named Palette Master Element for Mac OSX 10.13.2 and clicked on it to unzip the installer. But when I double-clicked the installer, a pop-up appeared on my screen, as follows:

“Mac_palette_master_element.pkg” can’t be opened because it is from an unidentified developer.
Your security preferences allow installation of only apps from the App Store and identified developers.
Chrome downloaded this file today at 6:13 PM from

My computer is a Macbook Pro running OSX 10.13.2.

I tried to solve the problem by going into my Chrome security preferences. I turned off the option "Protect you and your device from dangerous sites," but this made no difference.

Anyone have any advice?

Up 0 rated Down
Tim Jan 31, 2018 06:45PM CST BenQ Agent

Hello Malcom,

You would have to change your security settings on your Mac. Here is a how to link.


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