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MX631ST red LAMP indicator and POWER indicator

John Liu Jan 02, 2018 01:10PM CST

The projector is new. It was purchased directly from Benq and only has 11 hours on it. It was working ok until today. It would beep (twice?) and turn itself off after being on for some time (15 miuntes?). I noticed it was turning itself off so I disabled auto off but that wasn't it. It kept turning itself off after being on for some short periods of minutes. I read the manual and it says this indicates that "scalar reset fail". I have no idea what it is and how to solve it.

FYI, I am using it facing it lens downward to project on table top. I have auto keytone off as well. It's new, just bought, and barely used.

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Tim Jan 08, 2018 04:01PM CST BenQ Agent

Hello John,

Sorry to hear about the scalar issue. This sounds like an internal issue and we can have it replaced, no problem.

Please provide your order number and we can set up an RMA.


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