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No Audio from Firestick BENQ MX522

Jonathan Dec 31, 2017 10:15AM CST

I own a Benq MX522. For audio I use the 3.5mm output to my receiver. I have a DISH Hopper and a Roku 4 hooked up and use an HDMI switch. This setup has worked great for a few years now. I recently purchased an Amazon Firestick, but when I hooked it up to the switch, I have no audio. I tried plugging it directly into the HDMI port in the projector, but still no audio. When I switch it back to Dish or Roku, everything works fine. I tried the audio settings in the Firestick and no change. I looked in to the audio setting for the MX522 but there is not much to change. The firestick works fine with all of the TVs in the house. I recently purchased a brand new Firestick and decided to try again. Still no audio. So now I am here writing this. FYI. The Benq is on Firmware V1.02. Any ideas?

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Tim Jan 08, 2018 12:51PM CST BenQ Agent

Hello, sorry for the delay ,we’re currently dealing with a server/system outage that is affecting us globally.

As soon as we get everything back up and running we can resolve this for you ASAP.

Hopefully we can get this issue resolved very soon in the next few days.

BenQ Support

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