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XL2420Z Grainy!!

Zach Oct 13, 2017 02:45PM CDT

I started noticing a few months ago when I'm playing games the graphics are incredibly grainy! Games that are dark or with lots of black backgrounds are basically unplayable because of this grainy effect that's happening. (almost like faint TV static) It happens in multiple games. I owned a Nvidia GTX 770 and everything was fine and then 2 years after owning the monitor I started noticing this grainy effect. I have since bought a new graphics card (Nvidia GTX 1080) and reinstalled windows multiple times and the problem still persists. I do not have the issue with other monitors just this one(XL2420Z). Do I need to RMA? I am still within warranty.

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Tim Oct 13, 2017 06:28PM CDT BenQ Agent

Hello Zach,

Sorry to hear about the graininess you are seeing. Do you think you could capture the problem in a photo and send it to us?

I have attached the RMA request form in case we can’t figure out the issue with the photo.

Your Case ID is 97624

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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