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BenQ MW519 POWER-Orange. LAMP-off,TEMP-off. No Fans or lamp lights up.

Paul Gene Tweed Sep 17, 2017 06:17PM CDT

My BenQ MW 519 3D Projector does not power on. The orange power light lights up Blinks for 6-8 times then goes dim. Both of the TEMP and LAMP lights are both off. The fans and lamp light don't start up. What are possible causes and solutions to this? Would replacing the fan behind the lamp or the blower help? What is the sequence the BenQ MW519 projector powers on?

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Tim Sep 20, 2017 10:26AM CDT BenQ Agent

Hello Paul,

Sorry to hear about your projector problems. Do you hear a clicking noise when the power light starts blinking? This might be a sign of the ballast malfunctioning while trying to ignite the bulb. It could also be the power board. We would need to run diagnostics on the unit to get an exact answer.

The MW519 has a 1 year warranty. Do you know if you are still under warranty?

Attached is a form if you would like to set up a repair.

Your Case ID is 95470

PLEASE INCLUDE A COPY OF YOUR PROOF OF PURCHASE WITH YOUR RMA PAPERWORK

  • Please save the form and then fill it out and return the attached e-form(s) and a proof of purchase by replying to this email. You should be able to fill out the form on your computer, save & return to us. We prefer e-form via email for readability and accuracy, but can accept faxes at the number on the form, if that’s more convenient for you. Once we received, we can complete the processing and will return to you an RMA number, if approved, and shipping information.

Thanks, BenQ America Tech Team
BenQTech@benq.com 1-866-600-2367

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