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Palette Master aborting on Windows 10

Michael Strayer Aug 24, 2017 04:46PM CDT

I just finished installing my new PV3200PT monitor on my Windows 10 Pro system but when I try to run Palette Master it aborts when it starts taking measurements. All the info I get is a generic windows dialog box that says that benqCMD has quit. I'm using an x-rite i1 and its plugged into one of the usb plugs on the monitor.

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Tim Aug 28, 2017 06:35PM CDT BenQ Agent

Hello Michael,

Are you running the latest version? Palette Master 1.2.4 – software tabs

I would try uninstalling and reinstalling the latest version to your computer.

Can you please double check that the USB A-B cable is connected to the computer and under the monitor by the power plug.

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