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XL2411 screen won't be 144hz

Casper Thomsen Aug 20, 2017 09:33AM CDT

I have the BenQ XL2411 screen that should support 144hz, but there is no option when I go into the options in Nvidia control panel software and want to change the 60hz to 144hz. I have a cable from a friend who is running 144hz and tested that specific cable on his computer and it works perfectly, but when it goes into my computer it doesn't support 144hz, apparently... How can I fix this? Are my friend and I doing something wrong? We just plugged in the cable and tried to change the setting, but the setting isn't there. We then tried to update Nvidia Experience and installing a new version of Display Pilot and check inside the BIOS if there was some kinda switch, but again, without luck. Now we are trying to contact you guys as the last chance, else I will have to make an RMA on my screen, I guess/think.

My specs are following:
Screen: BenQ 24" Skærm Zowie XL
PSU: Corsair CX750 (750 Watt)
CPU: Intel Core i7-7700K Kaby (4.2 GHz - 4 kerner)
Cooler: Corsair Hydro H100i V2 (Max 37 dBA)
GPU: ASUS GeForce GTX 1080 Ti TURBO - 11GB
Keyboard: Corsair STRAFE RGB MX Silent (Nordic)
Ram: 2x Corsair Vengeance LPX DDR4-3200 DC (16 GB 3200 Mhz)
Storage: Samsung 960 Pro SSD M.2 2280 - 512GB (3500 MBps (read) / 2100 MBps (write) IOPS: 330000 (read) / 330000 (write))
Cabinet: NZXT S340 Elite - Matte Black (Miditower)

- Best Regards Casper Thomsen (bilbodog)

Up 1 rated Down
Robert Aug 21, 2017 08:27AM CDT BenQ Agent

Hi Casper,

Sorry to hear about that! To run 144Hz with this monitor, you must use a straight DV-D to DVI-D connection. HDMI or the use of any adapters will limit you to 60Hz.

(Looking at your card, I’m guessing you are using HDMI. Unfortunately this monitor only has HDMI 1.4, which does not support 144Hz.)

You would need something like the XL2430 or XL2540

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