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Pointwrite won't configure

Luke Thomas Jul 19, 2016 01:09AM CDT

I have received a MW855ust projector with a pointwrite system. After downloading the Mac version of the pointwrite software, I am receiving no configuring menu. When I reveal the menu under the pointwrite application, I receive only grayed out menu items that I cannot click on. What will allow me to configure my pointwrite pen?

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Robert Jul 20, 2016 04:54PM CDT BenQ Agent

Hi there,

How are you connecting the projector to the computer? What cables being used and their length would be wonderful!

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Bill Himbaugh Nov 01, 2016 11:59AM CDT
I am having the same problem. It worked then I updated to sierra os and now it does not work.
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Robert Nov 01, 2016 12:02PM CDT BenQ Agent

Unfortunately Sierra is not yet supported. Apple changed a lot, and unfortunately it has broken touch functionality. We are working to get an updated version.

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