Support Center

I plugged in my monitor for the first time to my PC/Xbox/PlayStation and I get a message saying “No cable connected.” What do I do?

Last Updated: Jun 17, 2015 01:46PM CDT
I plugged in my monitor for the first time to my PC/Xbox/PlayStation and I get a message saying “No cable connected.” What do I do?
 
Ok, so first things first, this issue arises due to HD digital inputs are not included in the auto select loop due to limitation of the I/O board in the monitor, so whenever you want to plug in an HDMI source, it will not automatically pick it up. Thankfully, most of our monitors have an option in the OSD menu to let the monitor know to start accepting the HD digital signal through HDMI. This also applies to Display Port connections.
  1. Plug in an HDMI cable to your PC/console
  2. Plug the other end into the monitor
  3. Make sure the source is on and the monitor is on.
  4. Depending on the monitor model, it will have either physical buttons at the back or on the side, or touch buttons on the front bezel (an included remote/switch may be used for select models). You will need to press either of those buttons to bring up the inputs menu
    1. Side note: when the monitor powers on after you press the power button, the power light will go green, the BenQ logo will be displayed on the screen  for a few seconds, the monitor will go black for a moment (the power light is still green) and then the backlight will come on with a message saying “no Signal Detected” or “no cable connected” and after the message disappears the power light will change to orange. When you press the rest of the buttons (any button will do), the light will come back on, green.
  5. Once the inputs menu is up on the screen, you need to press the corresponding button from the row of 5 buttons to the little icon of the HDMI connector.
  6. After this is completed, you should be all set.
  7. Optional: you may then go to the menu of the monitor (after you have your source’s picture on the screen), then go to the System settings menu and find an option called “HDMI Auto Switch” and enable it so that you don’t have to go through this process in the future.
825595764ed00e7f2e46cb66d733d4d1@benqservice.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete