The Qxchange Program
The Qxchange program is a service we provide in order to replace a defective product as quickly as possible. In order to take advantage of this service, we will have a place what is called an Authorization Charge on a credit card for the value of the product until the defective unit is returned. This is done in order to ensure that the defective product is returned to us. Once the product is returned, the temporary charge will be removed.
If you have a defective product and would like to take advantage of this service, please contact us at 866.600.2367 and we would be more than happy to help.