1. Please make Sure that the USB cable is connected properly. it has to be a Mini USB to Type A USB cable. PW01 can support up USB cables for to 15m in length. If the cable is over 15m, please add signal repeater on the Type A end of the cable.
2. Please check LED indicator on the camera module, should be solid red if it is operating correctly.
3. Please check PointWrite driver is installed correctly. if not, just do a clean install.