Support Center

Why is the display showing double lines while drawing?

Last Updated: Oct 07, 2014 06:03PM CDT
When the user is holding the pen at its lower part, the fingers are too close to the screen.  This causes the camera to pick up the infrared light reflecting off your fingers, which results in a double line. Hold the pen straight and not TOO close to the end.
825595764ed00e7f2e46cb66d733d4d1@benqamerica.desk-mail.com
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